FAQ

bm.oriongulf.net is a website owned and managed by Orion General Trading LLC, who have been in business since 2015. We are a privately owned, specialist supplier of building materials focussed on supplying a quality service at competitive prices.

We have collection points in many major towns and cities and each stocks a wide variety of products.

If you require to collect a product contact the sales office to find out the nearest collection point before placing your order.

When your order has been place we will confirm by phone or email the full address of the collection point.

Deliveries are made by a variety of vehicles and sources, therefore delivery times are very difficult to guarantee. We will attempt to give you an approximate time but this will not be guaranteed and can be subject to change.

If you have specific requirements please contact the sales office first before placing your order.

Faulty products must be advised in writing either by post, email or fax within 10 days for a full refund (including delivery charge).

Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 10 days of the refund request being made.

To arrange for the product(s) to be collected, send an e-mail to [email protected] with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund.

All refunds will be made to the account used to purchase the product.

In the unlikely event that products (including special order and made-to-measure items) are delivered damaged, we will exchange the product or provide you with a full refund. Notification of any damage must be made within 10 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Damaged products must be advised in writing either by post, email or fax within 10 days for a full refund (including delivery charge).

Alternatively, collection of the product can be arranged through our nominated carrier, where the cost of the return will be at our expense. We require the return of the products within 10 days of the refund request being made.

To arrange for the product(s) to be collected, send an e-mail to [email protected] with your order number and details of the product to be returned. We will either dispatch a replacement or process the refund.

All refunds will be made to the account used to purchase the product.

In the event that you wish to return a product that is no longer required we will provide you with a refund less a 25% restocking charge and excluding any delivery charges, provided we are advised of the proposed return within 10 days of the product being delivered to you.

Alternatively, send an e-mail to [email protected] and we will arrange for the collection of the product by our nominated carrier. There will be service fee applicable for some products and sales team will contact you in this regards. Your refund will be processed within 30 days.

Refunds are not available on ‘free with purchase’ items, unless all other products are returned.

All refunds will be made to the account used to purchase the product.

This does not affect your statutory rights.

If you have anything you want to say, good or bad, please contact the owner of bm.oriongulf.net on+971 6 744 8286 or via email [email protected]